Why Your Telephone Receptionist Is Your Most Important Employee  

In the past decade we’ve seen a trend—a shortsighted overreaction—for companies large and small to phase out their telephone receptionist. In fact, many businesses have foolishly chosen to restrict or even eliminate telephone contact with their customers and prospects. Instead of the telephone, they push callers to other forms of communication, such as email, social […]

4 Reasons to Use Texting for Answering Service Messages

There are many ways to get your messages from your answering service. These include voicemail, email, or a phone call. A fourth option of increasing popularity is text messaging. This offers many benefits to most answering service clients, but it’s especially applicable to trade businesses, such as air-conditioning and plumbing companies. Here are some of […]

An Employee Write Up at Work…Where to Start?

So, you’re having problems with an employee. They might be a toxic employee, a lazy employee, or someone brand new to the workforce that doesn’t quite have the hang of things. Whatever the reason, it sounds like it’s time for an employee write up at work. It sounds easy enough. But what if you’ve never […]

What Office Type is Right for your Small Business?

The way we work is changing more rapidly than ever before. People are more frequently working from home or using innovative spaces to get the job done. There are co-working spaces, cafes, and office buildings that allow for you to have one very small office space. Of course there are still more traditional offices, too. Each […]

Firing Employees

Ah, firing employees. What many small business owners would consider the hardest part of managing employees. The notion of firing employees isn’t a comfortable one. What about their families? What about paying unemployment? Is there any way out of this? Would better training help? In an ideal world, you would always find good employees and hire […]