As the year winds down and we march toward the beginning of a new one, we don’t want to rush by a final group of beloved holidays. First, there is Thanksgiving, along with the Friday that follows it, which many people turn into a four-day holiday weekend. This begins the holiday season, moving us toward […]
Continue reading
Using a telephone answering service produces many positive outcomes. Here are some answering service benefits for you to consider that will improve your business and better help your customers. Gain More Sales People call a business whenever they feel the need, be it during the day, in the evening, or on the weekend—even holidays. And […]
Continue reading
People outside of our industry frequently get confused about what it is we do as virtual receptionists at an answering service. They understand that we’re on the phone a lot. So they sometimes think that our live call answering service is the same as a call center. Why the Confusion? It’s understandable. They aren’t in […]
Continue reading
A great receptionist is a huge asset to any business, small or large. A receptionist is important because they’re often the first impression that a client or business partner has with your company. So an emphasis on being personable is even more important when someone is working with or purchasing from a small business. Most […]
Continue reading
Working as a receptionist comes with the territory of answering a lot of questions. People generally call a business for answers and receptionists should have them prepared for callers. Sometimes a newer receptionist has less familiarity with the proper responses to typical questions. In this case, it’s always great to have a phone script on hand. If […]
Continue reading