We all know how important time management is to a small business owner. Things like a bad paid time off policy and and a cluttered workspace can cost you a lot of money in the long run. But some issues regarding time don’t just set you back way down the road. They’re more cut and dry. Too much time spent […]
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Many different industries use call answering services, but how do they work? Is a live answering service just what your business has been needing? What’s the difference between a call center and an answering service, after all?? In this week’s post, we’ll discuss the different types of answering services and which may be the right […]
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By far the most exhausting thing that can happen during a phone conversation is waiting on hold. A customer certainly doesn’t want to be on hold for long. It doesn’t matter whether they are trying to make a purchase, find a solution, or speak to a specific employee. That’s why it’s important to find tips […]
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Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]
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Tax season is upon us! As someone who crunches numbers day in, day out, an accountant knows better than most that every penny counts. When it’s tax season and calls are rolling in, it’s hard to balance all of those incoming calls. “Which deductions am I eligible for?” “Did I overpay?” No one wants to tip the government, […]
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