We have to charge for the time it takes us to enter your information and to train our entire Team on your specific business and individual needs. It’s worth it. You’ll see.

People minutes are what we bill for. This is the time we spend speaking to you, and your callers. 

Your calls are transferred to us via call forwarding. Which means you must have call forwarding activated on your phone line. We don’t control call forwarding; you do. Your phone company should also be able to activate it remotely.

Sorry, they don’t. Which is why it’s better to be on a plan with plenty of minutes. Because excess minutes cost more than unused minutes. Also a plan with more minutes gives you some wiggle room for longer months and those with holidays. That way your bill stays more consistent and more predictable for budgeting purposes.

No contract, just a simple 4 week agreement. If you decide to cancel, we just need 4 weeks notice. 

Our computerized system tracks the time we spend talking to you and people who call your business. We don't bill for "highlight" time, or "maintenance" time. Just the time we are talking.  

Roll over service when you and your team are tied up is included in all of our packages. You simply need to activate call forward no answer, or call forward busy on your phone. Unfortunately we can not activate call forwarding for you.

We just bill $2 per minute over your allowance. If you go over consistently, we recommend changing plans. If something happens one month, and your bill is really high, we can usually work with you on the balance.