What Office Type is Right for your Small Business?

The way we work is changing more rapidly than ever before. People are more frequently working from home or using innovative spaces to get the job done. There are co-working spaces, cafes, and office buildings that allow for you to have one very small office space. Of course there are still more traditional offices, too. Each […]

Firing Employees

Ah, firing employees. What many small business owners would consider the hardest part of managing employees. The notion of firing employees isn’t a comfortable one. What about their families? What about paying unemployment? Is there any way out of this? Would better training help? In an ideal world, you would always find good employees and hire […]

Should You Rehire Former Employees?

Not all good employees that you hire last forever. There are many different reasons why someone could work for you for a time and decide to leave. But does that mean you’ll never see them again? The relationship doesn’t have to be severed just because an employee went on to do other things. But should […]

Is a Live Call Answering Service the Same as a Call Center?

People outside of our industry frequently get confused about what it is we do as virtual receptionists at an answering service. They understand that we’re on the phone a lot. So they sometimes think that our live call answering service is the same as a call center. Why the Confusion? It’s understandable. They aren’t in […]

Internal Communication

As a live call answering service, communication is our specialty. Day in, day out, we say hello to the customers of our small business clients, screen calls, and answer questions for them. Though we specialize in communication with the outside world, we don’t stop there. Internal communication is important for all businesses, big or small. […]