Why Do We Say Hello When Answering the Phone?

TL;DR: While “hello” feels like the timeless standard phone greeting, its use is surprisingly modern. Originally, Alexander Graham Bell preferred “Ahoy!” but Thomas Edison popularized “hello” as a more professional, universal greeting. Over time, it became essential for phone etiquette and remains vital for businesses today. Edison recommended “hello” in 1877 to standardize phone communication. The […]

A Guide to Never Missing Another Real Estate Lead Again

You’re juggling showings, paperwork, and client meetings when your phone rings with a potential buyer looking to make a move. The call goes to voicemail because you’re busy with another client and by the time you call back three hours later, they’ve already connected with another agent. Real estate agents miss countless opportunities like this […]

Uncovering the Advantages of Being Bilingual in Business

In today’s diverse marketplace, your company’s ability to communicate across language barriers directly impacts your bottom line. The advantages of being bilingual aren’t just nice-to-have skills — they’re business necessities that can determine whether potential clients choose you or your competitors. As America’s demographics continue to shift and international commerce becomes standard for businesses of […]

5 Front Desk Duties That Can Be Handled By a Virtual Receptionist

Your front desk serves as the first point of contact between your business and potential clients. But with today’s technology, you don’t need someone physically present to maintain that professional first impression. A virtual front desk receptionist can handle many traditional reception duties while saving you time and money. What is a Virtual Receptionist and […]

7 Businesses That Should Have After Hours Phone Coverage

In today’s world, customers expect businesses to be available at all times. Whether it’s to answer a question, schedule an appointment, or handle an urgent need, an after-hours call answering service ensures you’re there for them—even when your office is closed. Let’s dive into 7 types of businesses that can benefit the most from an […]