Types of On Call Schedules

For many companies the primary reason they use an answering service is to screen calls. Many calls are routine and can wait until the next business day before responding. In these instances, the answering service takes a message and delivers it to the office, by their method of choice, when the business reopens. The office […]

Phone Etiquette

Where are your manners? In business and in distant personal affairs, it’s best to always put your best foot forward. This is important in communicating with others in general, but some may feel that phone etiquette and other methods of communicating are a little less intuitive. No worries, we already have a posts about email […]

Include Your Answering Service As You Plan For The Holidays

As the year winds down and we march toward the beginning of a new one, we don’t want to rush by a final group of beloved holidays. First, there is Thanksgiving, along with the Friday that follows it, which many people turn into a four-day holiday weekend. This begins the holiday season, moving us toward […]

Millennial Managers: Leveraging Generational Diversity

The internet loves to pick on millennials. They say we’re lazy, entitled narcissists that continue living with their parents further into adulthood than what is the traditional American norm. We’re either unemployed or underemployed. They say we don’t work hard enough to make our college degrees work for us. We’re too emotional. We’re killing napkins, […]

Annual Employee Performance Reviews Just Won’t Do. Try this instead.

Behind every great team is a great manager or business owner who is keeping everything moving along. But, how? How do you keep staff on track, manage time efficiently, motivate lazy employees, avoid a toxic work environment, and keep great employees? You have to give feedback to the members of your team. That’s why businesses give […]