Telephone Receptionist on Phone

Why Your Telephone Receptionist Is Your Most Important Employee  

In the past decade we’ve seen a trend—a shortsighted overreaction—for companies large and small to phase out their telephone receptionist. In fact, many businesses have foolishly chosen to restrict or even eliminate telephone contact with their customers and prospects. Instead of the telephone, they push callers to other forms of communication, such as email, social […]

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firing employees

Firing Employees

Ah, firing employees. What many small business owners would consider the hardest part of managing employees. The notion of firing employees isn’t a comfortable one. What about their families? What about paying unemployment? Is there any way out of this? Would better training help? In an ideal world, you would always find good employees and hire […]

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