Is a Live Call Answering Service the Same as a Call Center?

People outside of our industry frequently get confused about what it is we do as virtual receptionists at an answering service. They understand that we’re on the phone a lot. So they sometimes think that our live call answering service is the same as a call center. Why the Confusion? It’s understandable. They aren’t in […]

Internal Communication

As a live call answering service, communication is our specialty. Day in, day out, we say hello to the customers of our small business clients, screen calls, and answer questions for them. Though we specialize in communication with the outside world, we don’t stop there. Internal communication is important for all businesses, big or small. […]

The Hiring Process: Resume Screening

So, you’re trying to find good employees. Let’s say you’ve posted your job offering on a major site, gone to a job fair and you’ve done the proper advertising for the position. The applications and resumes have come through. A lot of them. How do you go about sorting through job candidates? The hiring process […]

Personality Traits of a Great Receptionist

A great receptionist is a huge asset to any business, small or large. A receptionist is important because they’re often the first impression that a client or business partner has with your company. So an emphasis on being personable is even more important when someone is working with or purchasing from a small business. Most […]

Managing and Motivating Lazy Employees

You’re only as good as the company you keep–at least that’s how the old saying goes. The company you keep is also the company that you build when you’re a small business owner. If you’re lucky, you’ve found good employees and hired them. You may have had to deal with a toxic employee in the […]