Include Your Answering Service As You Plan For The Holidays

As the year winds down and we march toward the beginning of a new one, we don’t want to rush by a final group of beloved holidays. First, there is Thanksgiving, along with the Friday that follows it, which many people turn into a four-day holiday weekend. This begins the holiday season, moving us toward […]

Millennial Managers: Leveraging Generational Diversity

The internet loves to pick on millennials. They say we’re lazy, entitled narcissists that continue living with their parents further into adulthood than what is the traditional American norm. We’re either unemployed or underemployed. They say we don’t work hard enough to make our college degrees work for us. We’re too emotional. We’re killing napkins, […]

Annual Employee Performance Reviews Just Won’t Do. Try this instead.

Behind every great team is a great manager or business owner who is keeping everything moving along. But, how? How do you keep staff on track, manage time efficiently, motivate lazy employees, avoid a toxic work environment, and keep great employees? You have to give feedback to the members of your team. That’s why businesses give […]

5 Benefits of Using a Telephone Answering Service

Using a telephone answering service produces many positive outcomes. Here are some answering service benefits for you to consider that will improve your business and better help your customers. Gain More Sales People call a business whenever they feel the need, be it during the day, in the evening, or on the weekend—even holidays. And […]

Why Your Telephone Receptionist Is Your Most Important Employee  

In the past decade we’ve seen a trend—a shortsighted overreaction—for companies large and small to phase out their telephone receptionist. In fact, many businesses have foolishly chosen to restrict or even eliminate telephone contact with their customers and prospects. Instead of the telephone, they push callers to other forms of communication, such as email, social […]