Small business owners have a lot on their plates and a lot to balance. In keeping up with the all of the day-to-day tasks, often the aesthetics of a clean desk or organized office seem unimportant in the swing of things. There’s so much to be done! However, we’ve learned before that a cluttered work […]
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Working as a receptionist comes with the territory of answering a lot of questions. People generally call a business for answers and receptionists should have them prepared for callers. Sometimes a newer receptionist has less familiarity with the proper responses to typical questions. In this case, it’s always great to have a phone script on hand. If […]
Continue readingA lot has changed since we started an answering service in 1966. The main thing, of course, being the technology that keeps us running. This year, we’ve made it our goal to close down our traditional office for good and have all of our staff working from home. Some people think of working from home as […]
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Customer service is really important to us. We aren’t just interfacing with our own customers, after all. An answering service is a vocal representation of our customer’s customers! It’s our role as virtual receptionists to make sure everyone is delighted. Some people may think that good customer service is a cut-and-dry thing. Be friendly, right? […]
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Most small business owners take time at the beginning of a new calendar year to think about where they’d like to see the business go during the next twelve months. It’s important to have broad annual goals to give the business direction and for it to achieve its highest potential. Annual business goals help small […]
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