Customer service is really important to us. We aren’t just interfacing with our own customers, after all. An answering service is a vocal representation of our customer’s customers! It’s our role as virtual receptionists to make sure everyone is delighted. Some people may think that good customer service is a cut-and-dry thing. Be friendly, right? […]
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Most small business owners take time at the beginning of a new calendar year to think about where they’d like to see the business go during the next twelve months. It’s important to have broad annual goals to give the business direction and for it to achieve its highest potential. Annual business goals help small […]
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Sometimes it feels like there aren’t enough hours in a day! This goes for everyone but the feeling may be a little more severe for a small business owner. Did you know that on average, small business owners sleep less than corporate executives? Sometimes it seems like the best way to sneak more working hours […]
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Keeping up with internal and external communication is one of the biggest feats of a small business owner. Correspondence can be taxing on your time and draining of your energy. If you’re receiving too many phone calls, an answering service is an easy solution. But how do you reign in too many emails? How do […]
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We all know how important time management is to a small business owner. Things like a bad paid time off policy and and a cluttered workspace can cost you a lot of money in the long run. But some issues regarding time don’t just set you back way down the road. They’re more cut and dry. Too much time spent […]
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