A lot has changed since we started an answering service in 1966. The main thing, of course, being the technology that keeps us running. This year, we’ve made it our goal to close down our traditional office for good and have all of our staff working from home. Some people think of working from home as […]
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Customer service is really important to us. We aren’t just interfacing with our own customers, after all. An answering service is a vocal representation of our customer’s customers! It’s our role as virtual receptionists to make sure everyone is delighted. Some people may think that good customer service is a cut-and-dry thing. Be friendly, right? […]
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Most small business owners take time at the beginning of a new calendar year to think about where they’d like to see the business go during the next twelve months. It’s important to have broad annual goals to give the business direction and for it to achieve its highest potential. Annual business goals help small […]
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Sometimes it feels like there aren’t enough hours in a day! This goes for everyone but the feeling may be a little more severe for a small business owner. Did you know that on average, small business owners sleep less than corporate executives? Sometimes it seems like the best way to sneak more working hours […]
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Keeping up with internal and external communication is one of the biggest feats of a small business owner. Correspondence can be taxing on your time and draining of your energy. If you’re receiving too many phone calls, an answering service is an easy solution. But how do you reign in too many emails? How do […]
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