How Do Call Answering Services Work?

Many different industries use call answering services, but how do they work? Is a live answering service just what your business has been needing? What’s the difference between a call center and an answering service, after all?? In this week’s post, we’ll discuss the different types of answering services and which may be the right […]

Training Employees 101

Let’s say you’ve been paying attention to all of the small business advice blog posts from our answering service team and you’ve taken some of our advice. Perhaps you’ve mastered answering the phone correctly, found good employees, and hired them. What’s next? Well, you’ll need to onboard those new, quality employees of yours. Training employees well is […]

Business Texting Etiquette: The Do’s and Don’ts

Business texting has been on the rise in the past decade. For most, a quick message to one’s mobile phone is the most preferred method of communication on a personal level. But what about business? We’ve spoken before about how a small business owner can use text messaging as an effective way to communicate with […]

Call Wait Time Reduction Techniques

By far the most exhausting thing that can happen during a phone conversation is waiting on hold. A customer certainly doesn’t want to be on hold for long. It doesn’t matter whether they are trying to make a purchase, find a solution, or speak to a specific employee. That’s why it’s important to find tips […]

How to be a Good Receptionist

Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]