How to be a good receptionist in the office and over the phone

How to be a Good Receptionist

Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]

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don't miss out because of poor time management

Time Management Tips and Tricks

Running a small business is hard, no doubt. The pressure of meeting demands and deadlines can cause stress and even sleep loss. Time management is a skill that is hard to master for most, if not all, business owners. There are added difficulties for those who run internet-based businesses, digital nomads, and those who work […]

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business text messaging for customer service

What is Call Screening?

You sometimes forget when terms come off as jargon when you work in the phone call answering service industry. We know what call screening is, but we realize that not everyone does. If you’ve heard the term before, but aren’t quite sure of the ins and outs of call screening or the tools and services for […]

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2 why we say hello when answering the phone

Why we say Hello when Answering the Phone

What word is more ubiquitous in the English language as “hello?” Sure, ‘mama’ or ‘dada’ might often be an infant’s first word. But, ‘hello’ is learned quickly thereafter. You can hardly go for a stroll without uttering the word at least once following that. Because of this, it seems that greeting one another with a […]

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5 telephone etiquette for receptionists

Why is a Receptionist Important?

Are you considering hiring a receptionist? Not sure if you’re ready to commit to another full time employee? Why is a receptionist important, after all? Read below for a full understanding of what a receptionist does, the importance of a receptionist in your company, and some alternatives to a traditional receptionist. Receptionist Definition According to […]

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