Why is Internet Safety Important?

Millenials and Gen-Zers have grown up familiar with the ins and outs of the internet. Before Facebook and Twitter, Millenials were warned that when they entered online chatrooms, they should be sure not to give too much personal information, don’t share your real name, and to never meet up in person with someone they’ve met on […]

How Do Call Answering Services Work?

Many different industries use call answering services, but how do they work? Is a live answering service just what your business has been needing? What’s the difference between a call center and an answering service, after all?? In this week’s post, we’ll discuss the different types of answering services and which may be the right […]

Training Employees 101

Let’s say you’ve been paying attention to all of the small business advice blog posts from our answering service team and you’ve taken some of our advice. Perhaps you’ve mastered answering the phone correctly, found good employees, and hired them. What’s next? Well, you’ll need to onboard those new, quality employees of yours. Training employees well is […]

Business Texting Etiquette: The Do’s and Don’ts

Business texting has been on the rise in the past decade. For most, a quick message to one’s mobile phone is the most preferred method of communication on a personal level. But what about business? We’ve spoken before about how a small business owner can use text messaging as an effective way to communicate with […]

Call Wait Time Reduction Techniques

By far the most exhausting thing that can happen during a phone conversation is waiting on hold. A customer certainly doesn’t want to be on hold for long. It doesn’t matter whether they are trying to make a purchase, find a solution, or speak to a specific employee. That’s why it’s important to find tips […]