answering service employee

Benefits of Having A Virtual Receptionist Service That You Wouldn’t Expect

It’s challenging for a small business owner to run daily operations and keep up with phone calls. I spoke with many business leaders before the holidays and each found themselves in a dilemma. They were torn between taking customer calls, handling personal matters, and overseeing all the ins and outs of their businesses. Many small businesses […]

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Automated Customer Service, has technology replaced people?

Automated Customer Service: A Modern Dilemma

Businesses are turning their backs on traditional phone answering services as technology advances. They’re instead opting to connect your phone call through an automated customer service line, or interactive voice response services. If you don’t already know the term, you know the feeling. You call your bank to resolve an issue and you begin navigating […]

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Why you should think locally when hiring an answering service

Why A Local Answering Service Is Better For Your Small Business

Savvy business leaders know that a call answering service can provide much-needed customer support after regular working hours and during holidays. They also know that choosing the right service provider isn’t always easy. It can be difficult for a business leader to decide whether they should hire a local receptionist service or outsource to a foreign provider. […]

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