Best HVAC CRM Platforms: Integrations for Seamless Answering Services

Summary: The best HVAC CRM platforms integrate seamlessly with answering services to help companies manage calls, bookings, and dispatch more efficiently. These tools reduce missed opportunities, improve response times, and keep customer data organized for smoother operations. Why it matters: CRM + answering services streamline communication, capture customer details, and boost bookings. ServiceTitan: Feature-rich platform […]

Your Business Should Be Tracking These 6 Customer Service Metrics

TL;DR: Track these customer service KPIs to boost performance and satisfaction: First Response Time Average Resolution Time Customer Satisfaction (CSAT) Call Abandonment Rate First Contact Resolution (FCR) Agent Utilization Rate Measure, analyze, and improve your customer support! If your business relies on customer support teams to interact with clients, then tracking the right customer service […]

Why Do We Say Hello When Answering the Phone?

TL;DR: While “hello” feels like the timeless standard phone greeting, its use is surprisingly modern. Originally, Alexander Graham Bell preferred “Ahoy!” but Thomas Edison popularized “hello” as a more professional, universal greeting. Over time, it became essential for phone etiquette and remains vital for businesses today. Edison recommended “hello” in 1877 to standardize phone communication. The […]

A Guide to Never Missing Another Real Estate Lead Again

You’re juggling showings, paperwork, and client meetings when your phone rings with a potential buyer looking to make a move. The call goes to voicemail because you’re busy with another client and by the time you call back three hours later, they’ve already connected with another agent. Real estate agents miss countless opportunities like this […]

Uncovering the Advantages of Being Bilingual in Business

In today’s diverse marketplace, your company’s ability to communicate across language barriers directly impacts your bottom line. The advantages of being bilingual aren’t just nice-to-have skills — they’re business necessities that can determine whether potential clients choose you or your competitors. As America’s demographics continue to shift and international commerce becomes standard for businesses of […]