How 24/7 Call Answering Improves Customer Service for Plumbers

TL;DR: A 24/7 call answering service helps your plumbing business: Answer every customer call, day or night Improve appointment scheduling Reduce missed business opportunities Deliver better customer service Build trust and loyalty Stay competitive and responsive 24 hours a day with live call handling. For a plumbing business, every missed call can mean a missed […]

Electrical Contractor Software & How Answering Services Streamline Setup

TL;DR: Combine software and answering services to grow your electrical business: Use tools like Jobber, ServiceTitan, FieldPulse, SimPRO Improve customer service and reduce missed calls Support CRM setup and scheduling Save time and streamline daily workflow Boost customer relationships and team efficiency Running a successful electrical contracting business takes more than just technical expertise. It […]

Best HVAC CRM Platforms: Integrations for Seamless Answering Services

Summary: The best HVAC CRM platforms integrate seamlessly with answering services to help companies manage calls, bookings, and dispatch more efficiently. These tools reduce missed opportunities, improve response times, and keep customer data organized for smoother operations. Why it matters: CRM + answering services streamline communication, capture customer details, and boost bookings. ServiceTitan: Feature-rich platform […]

Your Business Should Be Tracking These 6 Customer Service Metrics

TL;DR: Track these customer service KPIs to boost performance and satisfaction: First Response Time Average Resolution Time Customer Satisfaction (CSAT) Call Abandonment Rate First Contact Resolution (FCR) Agent Utilization Rate Measure, analyze, and improve your customer support! If your business relies on customer support teams to interact with clients, then tracking the right customer service […]

Why Do We Say Hello When Answering the Phone?

TL;DR: While “hello” feels like the timeless standard phone greeting, its use is surprisingly modern. Originally, Alexander Graham Bell preferred “Ahoy!” but Thomas Edison popularized “hello” as a more professional, universal greeting. Over time, it became essential for phone etiquette and remains vital for businesses today. Edison recommended “hello” in 1877 to standardize phone communication. The […]