TL;DR: Track these customer service KPIs to boost performance and satisfaction: First Response Time Average Resolution Time Customer Satisfaction (CSAT) Call Abandonment Rate First Contact Resolution (FCR) Agent Utilization Rate Measure, analyze, and improve your customer support! If your business relies on customer support teams to interact with clients, then tracking the right customer service […]
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TL;DR: While “hello” feels like the timeless standard phone greeting, its use is surprisingly modern. Originally, Alexander Graham Bell preferred “Ahoy!” but Thomas Edison popularized “hello” as a more professional, universal greeting. Over time, it became essential for phone etiquette and remains vital for businesses today. Edison recommended “hello” in 1877 to standardize phone communication. The […]
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You’re juggling showings, paperwork, and client meetings when your phone rings with a potential buyer looking to make a move. The call goes to voicemail because you’re busy with another client and by the time you call back three hours later, they’ve already connected with another agent. Real estate agents miss countless opportunities like this […]
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In today’s diverse marketplace, your company’s ability to communicate across language barriers directly impacts your bottom line. The advantages of being bilingual aren’t just nice-to-have skills — they’re business necessities that can determine whether potential clients choose you or your competitors. As America’s demographics continue to shift and international commerce becomes standard for businesses of […]
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Your front desk serves as the first point of contact between your business and potential clients. But with today’s technology, you don’t need someone physically present to maintain that professional first impression. A virtual front desk receptionist can handle many traditional reception duties while saving you time and money. What is a Virtual Receptionist and […]
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