Today, customers expect best-in-class service everywhere. This extends from the largest big box store shopping experiences to patronizing local small businesses. While you may want to hire full-time staff to run the operational aspects of your business, it’s often a nonstarter. For many small business owners (SBOs), this simply isn’t financially feasible. But like every […]
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Excellent customer service is critical for business success in today’s highly competitive landscape. Virtual answering services help companies provide responsive, professional support for their customers around the clock. Read on to learn more about these invaluable services and why they offer a key advantage for customer satisfaction. What is a Virtual Answering Service? A virtual […]
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As the year winds down and we march toward the beginning of a new one, we don’t want to rush by a final group of beloved holidays. First, there is Thanksgiving, along with the Friday that follows it, which many people turn into a four-day holiday weekend. This begins the holiday season, moving us toward […]
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Using a telephone answering service produces many positive outcomes. Here are some answering service benefits for you to consider that will improve your business and better help your customers. Gain More Sales People call a business whenever they feel the need, be it during the day, in the evening, or on the weekend—even holidays. And […]
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People outside of our industry frequently get confused about what it is we do as virtual receptionists at an answering service. They understand that we’re on the phone a lot. So they sometimes think that our live call answering service is the same as a call center. Why the Confusion? It’s understandable. They aren’t in […]
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