We’ve all been on the receiving end of a phone message that was delivered incorrectly. If it weren’t so, than The Game of Telephone never would have been created. You know the one, right? The first player relays a message to the second, whispered in their ear. The second whispers it to the next player […]
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Is your phone presence too casual for business? According to a study by RightNow, 82% of people said that they have stopped doing business with a company because of poor experience. Plus 86% of customers are willing to pay more for a better experience. Give your small business a more professional image by following proper […]
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Recently I answered a call for one of our clients. The caller, Lisa, was furious. She was calling to check the status of an invoice she sent to be paid. Apparently, she had called four times prior. Each and every time she was directed to a voice mail. She left a message every time, but […]
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When you’re connected to voicemail, what do you do? If you hang up, then you’re in the majority. Vonage, a leading phone service provider to businesses has reported consistently that the volume of voicemail has been dropping steadily since 2012. Voicemail is no longer being used as a primary way to send and receive information. […]
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What do you think is the most important thing to your business? Some people may believe that it is their computer system. Others may say it’s the product they provide. It is not your equipment, your team, your client list, it is much more basic. Something perhaps that you take for granted. I’d argue something else is […]
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