Running a small business is very rewarding, but it can also be very challenging. Especially when you’re not sure how to deal with angry customers. Why do customers get angry? Sometimes customers catch us off guard. Your cable being out doesn’t seem, to an outsider, to be a minor inconvenience, not something to yell about. […]
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Millenials and Gen-Zers have grown up familiar with the ins and outs of the internet. Before Facebook and Twitter, Millenials were warned that when they entered online chatrooms, they should be sure not to give too much personal information, don’t share your real name, and to never meet up in person with someone they’ve met on […]
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Many different industries use call answering services, but how do they work? Is a live answering service just what your business has been needing? What’s the difference between a call center and an answering service, after all?? In this week’s post, we’ll discuss the different types of answering services and which may be the right […]
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Let’s say you’ve been paying attention to all of the small business advice blog posts from our answering service team and you’ve taken some of our advice. Perhaps you’ve mastered answering the phone correctly, found good employees, and hired them. What’s next? Well, you’ll need to onboard those new, quality employees of yours. Training employees well is […]
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Business texting has been on the rise in the past decade. For most, a quick message to one’s mobile phone is the most preferred method of communication on a personal level. But what about business? We’ve spoken before about how a small business owner can use text messaging as an effective way to communicate with […]
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