Business texting has been on the rise in the past decade. For most, a quick message to one’s mobile phone is the most preferred method of communication on a personal level. But what about business? We’ve spoken before about how a small business owner can use text messaging as an effective way to communicate with […]
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By far the most exhausting thing that can happen during a phone conversation is waiting on hold. A customer certainly doesn’t want to be on hold for long. It doesn’t matter whether they are trying to make a purchase, find a solution, or speak to a specific employee. That’s why it’s important to find tips […]
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Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]
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Running a small business is hard, no doubt. The pressure of meeting demands and deadlines can cause stress and even sleep loss. Time management is a skill that is hard to master for most, if not all, business owners. There are added difficulties for those who run internet-based businesses, digital nomads, and those who work […]
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You sometimes forget when terms come off as jargon when you work in the phone call answering service industry. We know what call screening is, but we realize that not everyone does. If you’ve heard the term before, but aren’t quite sure of the ins and outs of call screening or the tools and services for […]
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