Category Archives for "Small Business"

business text messaging for customer service

What is Call Screening?

You sometimes forget when terms come off as jargon when you work in the phone call answering service industry. We know what call screening is, but we realize that not everyone does. If you’ve heard the term before, but aren’t quite sure of the ins and outs of call screening or the tools and services for […]

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5 telephone etiquette for receptionists

Why is a Receptionist Important?

Are you considering hiring a receptionist? Not sure if you’re ready to commit to another full time employee? Why is a receptionist important, after all? Read below for a full understanding of what a receptionist does, the importance of a receptionist in your company, and some alternatives to a traditional receptionist. Receptionist Definition According to […]

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How to Hire Quality Employees

If you read our post about finding good employees a couple of weeks ago, you may already have a few leads, or they may be lining up around the block. What do you, a small business owner, do when you have qualified applicants? You’ll want to make sure you snatch up and hire quality employees […]

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