By far the most exhausting thing that can happen during a phone conversation is waiting on hold. A customer certainly doesn’t want to be on hold for long. It doesn’t matter whether they are trying to make a purchase, find a solution, or speak to a specific employee. That’s why it’s important to find tips […]
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Congratulations! You’ve hired a receptionist. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. You may begin to feel anxious determining if you’ve made […]
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What word is more ubiquitous in the English language as “hello?” Sure, ‘mama’ or ‘dada’ might often be an infant’s first word. But, ‘hello’ is learned quickly thereafter. You can hardly go for a stroll without uttering the word at least once following that. Because of this, it seems that greeting one another with a […]
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Businesses are turning their backs on traditional phone answering services as technology advances. They’re instead opting to connect your phone call through an automated customer service line, or interactive voice response services. If you don’t already know the term, you know the feeling. You call your bank to resolve an issue and you begin navigating […]
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We’ve all been on the receiving end of a phone message that was delivered incorrectly. If it weren’t so, than The Game of Telephone never would have been created. You know the one, right? The first player relays a message to the second, whispered in their ear. The second whispers it to the next player […]
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