Today, customers expect best-in-class service everywhere. This extends from the largest big box store shopping experiences to patronizing local small businesses. While you may want to hire full-time staff to run the operational aspects of your business, it’s often a nonstarter. For many small business owners (SBOs), this simply isn’t financially feasible. But like every […]
Continue reading
Excellent customer service is critical for business success in today’s highly competitive landscape. Virtual answering services help companies provide responsive, professional support for their customers around the clock. Read on to learn more about these invaluable services and why they offer a key advantage for customer satisfaction. What is a Virtual Answering Service? A virtual […]
Continue reading
Explore the on-call world: balancing life, work, and customer needs. Learn strategies for effective management with insights from Apollo Answering Service. The phrase “on call” can often conjure up images of medical professionals rushing through hospital corridors at all hours of the night. While this isn’t far from one aspect of being on call, the […]
Continue reading
By now, you should be pretty familiar with company review sites. There’s Glassdoor, Indeed, Comparably, Great Place to Work, FairyGodBoss…sound familiar? (If not, check out our post about employer review sites). If you’re familiar with the places where people can share with others what its like to work for you, you may already know what’s […]
Continue readingIt’s 2019. We’re living in the information age. There is so much information out there that one could argue it’s a little too much. A small business owner may feel like their business is constantly being scrutinized by a potential online ranter. You risk receiving negative online reviews from customers having an ‘off’ day. But, […]
Continue reading