As a small business owner, you understand that your role changes from day to day. No matter what type of business you run, there are all sorts of tasks that require tending. On one hand, this is a good problem to have and means that you have your ducks in a row. On the other, […]
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Today, customers expect best-in-class service everywhere. This extends from the largest big box store shopping experiences to patronizing local small businesses. While you may want to hire full-time staff to run the operational aspects of your business, it’s often a nonstarter. For many small business owners (SBOs), this simply isn’t financially feasible. But like every […]
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Excellent customer service is critical for business success in today’s highly competitive landscape. Virtual answering services help companies provide responsive, professional support for their customers around the clock. Read on to learn more about these invaluable services and why they offer a key advantage for customer satisfaction. What is a Virtual Answering Service? A virtual […]
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Explore the on-call world: balancing life, work, and customer needs. Learn strategies for effective management with insights from Apollo Answering Service. The phrase “on call” can often conjure up images of medical professionals rushing through hospital corridors at all hours of the night. While this isn’t far from one aspect of being on call, the […]
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By now, you should be pretty familiar with company review sites. There’s Glassdoor, Indeed, Comparably, Great Place to Work, FairyGodBoss…sound familiar? (If not, check out our post about employer review sites). If you’re familiar with the places where people can share with others what its like to work for you, you may already know what’s […]
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