Is your phone presence too casual for business? According to a study by RightNow, 82% of people said that they have stopped doing business with a company because of poor experience. Plus 86% of customers are willing to pay more for a better experience. Give your small business a more professional image by following proper […]
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Recently I answered a call for one of our clients. The caller, Lisa, was furious. She was calling to check the status of an invoice she sent to be paid. Apparently, she had called four times prior. Each and every time she was directed to a voice mail. She left a message every time, but […]
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When you’re connected to voicemail, what do you do? If you hang up, then you’re in the majority. Vonage, a leading phone service provider to businesses has reported consistently that the volume of voicemail has been dropping steadily since 2012. Voicemail is no longer being used as a primary way to send and receive information. […]
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What do you think is the most important thing to your business? Some people may believe that it is their computer system. Others may say it’s the product they provide. It is not your equipment, your team, your client list, it is much more basic. Something perhaps that you take for granted. I’d argue something else is […]
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We’ll dazzle your customers. That is a bold statement. How do we know we will do it every time? Every decision we make about running our small business is made with that principle in mind. We will dazzle your customer. Enhancing the caller experience and impressing you and your clients is our top priority. We are […]
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