We Answer Every Call  With a Live Receptionist Who Gives Your Customers the Personal Attention They Deserve —24/7/365

Your customers are real people with real needs. When they call, they deserve to be dazzled by a person who really cares about their problems, not ignored by a cold machine.

The Premium Call Answering Service for Texas’ Best Businesses

Nobody wants to talk to a machine

Yet, at most companies, a customer’s first point of contact is with an aggravating machine called a voicemail. Or even worse, a robot called an automated voice service. You know, the machine that drones monotonously: “If you know your party’s extension, you can dial it at any time…blah…blah…blah.” After that, you know the drill. Wait…wait…and wait.

How many times do customers hang up on the voicemail or automated voice service? And when they do, aren’t they also hanging up on the business that refused to give their problem personal attention? 

Yes, they are.

Anything other than a live person answering your phone amounts to bad customer service. And bad customer service costs you valuable customers. Customers that go to your competitors.

Change the narrative with live virtual receptionist service from Apollo Answering Service. Our call answering service ensures your customers never hear an automated response or busy signal again — even after business hours!

Why You Need 24/7 Live Virtual Receptionist Service

Nothing says “I really care about you” to your customers quite like a live person from a professional call answering service.

Here’s why your business needs a real-person call answering service:

  • You Make a Great First Impression: You only have one chance to make a first impression, and a good first impression can make all the difference.
  • You Capture More Leads: Because when customers hang up, you may never hear from them again.
  • You Streamline Operations: A live receptionist uses human judgment to get the right calls to qualified people with perfect timing.
  • You Can Handle Complaints More Effectively: When customers call with a complaint and are greeted by a machine, their anger only rises. A trained receptionist can handle the problem with skill and, even better, turn that anger into gratitude when they see that your company cares enough to provide personal attention.
  • Why You Need Apollo Answering Service

    Apollo has been answering phones for over 50 years. In fact, we are a third-generation family business, and we treat you with the same genuine concern and caring with which we have treated the customers of our clients for all those decades. 

    Simply put, Apollo Answering Service is one of the most experienced, efficient, and friendliest call-answering services around.

    Trained Professionals 24/7

    Apollo’s team of trained professionals is available 24 hours a day, seven days a week, to answer your calls and provide top-notch, friendly virtual assistant service like no other. We understand that every call is important and every customer is valuable, so we ensure that every call is answered by a live, caring person every time.

    Live Virtual Receptionist Service

    With our live virtual receptionist service, you can rest easy knowing that you’ll never miss another call. The Apollo team takes messages with unparalleled accuracy, schedules appointments, and even transfers calls to the appropriate department or person. We can also provide bilingual call-answering services to accommodate your multilingual customer base.

    Apollo’s service is fully customizable to meet your specific business needs. We work closely with you to understand your business and create a script that accurately represents your company. This way, your customers will have the same experience as if they were speaking with someone from your office.

    In addition, our virtual receptionist service is scalable and flexible, so you can add or remove lines as needed. You can also check the status of your calls and messages at any time with our easy-to-use online portal. Plus, our detailed reporting will help you know how many calls you receive, when, and at which hour.

    Don’t let voicemail or automated systems give your customers a poor impression of your business. Trust Apollo’s Answering Service to handle your calls and provide the live personal touch that your customers deserve. Contact us today to learn more about how we can help your business grow!

    14-day Free Trial

    And just so that you can see for yourself what a difference live answering can make for your customer service, we offer a free, no-obligation trial. You’ve got nothing to lose!

    Do What You Love — Let Us Do the Rest

    After Hours Answering Service

    No matter the time of day your customers reach a receptionist who can gather details about their problem. We filter through the noise and notify your on call team of important matters, and hold routine matters for a daily report for your office staff. 

    Exceptional Virtual Receptionist Service

    Your customers are greeted by cheerful receptionists. Urgent and new business calls are transferred to you right away, just like an in-house receptionist. Routine matters are screened and sent to you by email or text. 

    Call Answering Services Crafted For Small Businesses

    At Apollo Answering Service, our virtual receptionist services help small businesses stay on top of their incoming calls with reliable, around-the-clock virtual reception and answering services. We offer affordable solutions that can be easily tailored to any company's individual needs - from an hour a day up to 168 hours per week. Professionalism guaranteed!

    Here’s what you can expect from each and every one of our professional virtual receptionists.

    Handle Your Overflow

    If you often get more calls at one time than anybody can handle, this service is for you. 

    Here’s how it works: Your customer calls your office, and instead of getting a busy signal, he or she gets a member of the Apollo Team. The Virtual Receptionist takes an accurate message and immediately contacts you (there are a number of ways, we’ll explain them all). All of this means you’ll never miss a call again, even during your busiest call periods. It’s sort of like having an office full of Suzys

    Answer After Hours

    Exceptional call answering services don’t stop at the end of the day. Because in the multi-time-zone world of the internet, the day never really ends. So no matter when your clients or prospects call — nights, weekends, or holidays — they reach a live, friendly, and professional person who can help them with their needs. Quite a bit different from being dumped in a voicemail box and going unanswered for hours or days. A situation that often leads to the next call being made to your competitor.

    Speak English and Spanish

    Do your customers speak more than one language? So do we! The great majority of our receptionists are fluent in both English and Spanish. And for those who aren’t, there are at least two bilingual team members assigned to every shift. So if some of your customers are more comfortable speaking Spanish than English, we’re more than happy to speak with them in their preferred language.

    Be There in an Emergency

    When an emergency happens, it’s important to be available to assist your clients. The Apollo virtual receptionist service team will be there to answer your phones during virtually any type of disaster. What’s more, your employees will be able to call in or out and report problems.

    Sound Big

    With Apollo Answering Service on the job, even the smallest business can sound like a major multinational company (except friendlier). A polished, professional voice answering your phone can be a big factor in helping your business grow.

    Help Your Business Grow

    We help our clients focus on their businesses, not their phones. With our professional virtual assistance service team answering every call, you no longer have to worry about missing an important call, not getting a critical message, or irritating potential and current customers with a cold, impersonal, mechanical message. We’ll help you free yourself from your phone, so you’ll be free to grow your business.

    Why Choose Apollo? Ask Our Clients

    What An Answering Service Should Be

    This is what an answering Service should be like--these virtual receptionists are really courteous, personable, and intelligent. They have good common sense and understand sometimes when people call they are just plain freaked out. (We are a Criminal Law Firm.) They understand what an urgent or emergency call is and keep on keep on until they reach one of us.

    They also know my kids and get me right away when one of them calls. I like that.

    Our clients love our service--praise them all the time--both new and old.

    Personal, Professional & Enjoyable to Work With

    There are many answering services to choose from. I have used a few of them during my 40 years in business. I have always been satisfied with the service and professionalism that the Apollo team provides. All answering services will give you messages, etc. But Apollo is personal, professional, and enjoyable to work with too.

    I Got My Nights & Weekends Back

    Apollo has taken the burden away from me having to be on call nights and weekends. They have done a very good job. I love Apollo!!!

    Clear & Correct Messages

    My previous answering service was making too many mistakes, my messages contained numerous errors. My customer's names were misspelled and I was getting incorrect phone numbers. I was losing business and knew I had to make a change. After partnering with Apollo I have been impressed with their performance. My messages are always clear and correct. Often my customers, don't even know their receptionists are not sitting right in my office. I would definitely recommend Apollo Answering Service.

    Mike Hinton Attorney
    Allen Schneider Therapist
    Sharon Noake HVAC
    Rick Ellis Pest Control

    If you want to take the work of answering all your calls and the worry of missing important ones off your plate so you can focus on what matters to your business, use Apollo Answering Service. Click the link below to book a call with us and get out professional virtual receptionists working for you today.

    Real People Answering Your Calls

    Say "Hello" to your new Receptionists. 

    Our cheerful and professional receptionists are on standby to answer your calls and support your customers. Every one of our Texas-based virtual receptionists is carefully selected and extensively trained to represent your business.

    Every person on the team has daily random call evaluations and ongoing, routine coaching with their managers. You can really hear the difference in how our receptionists treat your customers.

    Apollo Answering Service History

    “If you would understand anything, observe its beginning and its development.” - Aristotle

    Apollo’s Answering Service History Begins With Gus Contello

    Gus was a plumber. He worked day in and day out, and sometimes even nights, to provide for his wife and five children. After many years of hard work, he was able to start his own business. He was living the American dream!

    Although Gus and his family went to bed in the evenings, the plumbing business never sleeps. So often times, his wife, Bernice Contello, would wake up in the middle of the night to answer the phone from a customer calling for emergency service. Being the innovative woman that she was, she realized that if her husband needed help doing this, then so did other people

    But really, Apollo’s story is all about his wife, Bernice Contello, a woman ahead of her time.
    Answering Service History, Phone Answering Switchboards

    Bernice realized there was a great demand for live phone answering services. Just about every business could use one. She had learned a lot over the years about running a business while helping with her husband’s plumbing company.

    After much planning, her simple idea became a reality. Apollo Answering Service was born in 1966

    We are still family owned and operated to this day. In fact, we are now owned by the third generation.

    We have been providing live 24/7 telephone answering service for 50 years and have seen many technologies come and go. When the company was first founded, we used bulky telephone switchboards. Yes, we have been serving Houston and surrounding areas for that long. We have used many different technologies over the years. But today, we are completely computerized and have the capability to offer many customized features and services to our clients.

    As time has changed, one thing remains the same at Apollo Answering Service: great people. As technology continues to grow, we often opt for more and more automation. However, sometimes, no matter how much technology you deploy, you can never replace people speaking heart-to-heart with people. People are the power of any small business. Apollo Answering Service has people who will dazzle your customers.

    Trusted By the Top Review Companies

    Apollo Answering Service has built a solid and trusted reputation for over five decades as a virtual answering service that puts its customer's needs first, provides consistent and quality work, and charges fair prices. For these reasons and many more, we are rated five stars by the top review companies in the world.

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    Apollo Answering Service is the virtual receptionist service you need. Take the day-to-day, time-consuming phone services off your plate so you can focus on growing your business while having the peace of mind of knowing your business will miss a call, your messages will be taken by a live person, and they will be prioritized for you to return them.

    Our virtual answering service is phone efficiency at its finest. Click the link below to book a call and see how we can help streamline your business.