Houston Answering Service Team
Real People & Cheerful Voices Give Your Houston Small Business a Professional Image
People Are The Best Asset In Any Company
We have a fantastic Houston answering service team
backed by our 50 years of expertise, and incredible coaching.
The Best Teams Are Diverse, Just Like The City Of Houston
Did you know Houston Texas is the most diverse city in the entire United States? Yep, it's true. We believe in diversity, as it allows us to learn and understand people from different perspectives. This continued learning, and understanding is always reflected in your calls, and how we speak with your customers.
We have a diverse team of virtual receptionists which includes people of different shapes, sizes, colors, backgrounds, experience and education. Some people on our team are full time student’s, while others work multiple jobs to help support their families. We even have a couple of people who are enjoying the thrills of retirement!
Everyone on our team, is unique and we encourage them to allow their personalities to shine! This helps ensure that each experience your customers have with someone from the Houston Answering Service team is full Texan flavor! Not monotone, not a machine, and certainly not boring.
Amazing Teams Require Incredible Coaching & Guidance
Most people quit their job because they become frustrated from a lack of training and support. Training is the key to success.
What set's our Houston answering service apart from others? The time we invest in our people, the best asset in our company, and yours. Our team of receptionists, represent you. So when we invest in their continued learning we are actually investing in your Houston small business.
Every receptionist goes through an initial 6 week coaching program, during which they learn the foundation of their receptionists duties. But learning does not stop there. Ongoing learning is essential, our Houston answering service team learns something new everyday. Whether it is a better understanding of what our client manufacturers, learns to spell a new medical word, or even learns a new phrases to dazzle customers. We are always learning.
Client Specific Coaching For Entire
Houston Answering Service Team
Every single Houston answering service receptionist undergoes coaching on every new client we on board. This is why we have a three day set up window. The team practices how to say your company name, learns about what it is you do, and familiarizes themselves with the names of key staff in your small business. We encourage our receptionists to continually learn about our clients, and in their down between calls they dig into the customer information.
We get to know our clients so well we can often recite account numbers and employee names from memory recall, for hundreds of our Houston small business customers. That is pretty impressive right?! What's better than that? Recognizing your voice! Yes our team can do that too! Because we truly see ourselves as an extension of your office.
Why Choose Apollo? Ask Our Clients.
25 Years of Friendly Service
We have used Apollo for over 25 years. The receptionist answering are always pleasant, and notify me quickly about urgent service calls. We continue to use them year after year because of the excellent service.
Should have been with us since the beginning
Apollo is a business saver! You guys should have been part of our organization since the beginning.
Now our clients can communicate with real people as opposite to voice mail. Clients love talking with real people, who are patient and caring and able to listen to their concerns. This streamlines our operation, and keeps things running smoothly.
Clear & Correct Messages
My previous answering service was making too many mistakes, my messages contained numerous errors. My customer's names were misspelled and I was getting incorrect phone numbers. I was losing business and knew I had to make a change. After partnering with Apollo I have been impressed with their performance. My messages are always clear and correct. Often my customers, don't even know their receptionists are not sitting right in my office. I would definitely recommend Apollo Answering Service.