After Hours Answering Service
Need to connect with customers no matter what time it is?
A professional 24-hour answering service is the solution.
300+ Businesses Trust Apollo's After Hours Answering Services
Implementing an after hours telephone answering service offers an opportunity to stay fully connected to your customers. It’s no secret that customers or clients are necessary for any business, but a 24/7 call answering service improves internal operations as well.
Benefits of a 24 Hour Answering Service
There are many advantages to a 24 hour telephone answering service. On the one hand, after hours answering services will increase your bottom line. This is because nothing will slip through the cracks. And on the other hand, after hours call answering services will help systematize the operations of your business.
Improve efficiency and never miss a call all while saving time and money. Yes, it’s as simple as that.
Consider how often the phone rings, or how many messages you take in a given day. This can take up useful time and energy of your staff when they could be utilizing their skills more efficiently. A 24/7 call answering service can handle these tasks, freeing your team up for other internal tasks.
Additionally, our after hours phone answering service understands that each business is unique. You have your own way of doing things, and we respect that. More to the point, we’ll match your work style.
This is as important for your internal operations as it is for your customers on the phone. After all, they’re calling with certain expectations. And we can ensure those expectations are met.
Handling Customer Calls
Cheerfully greeting customers who call your business on the phone is what we do best. Our Texas based virtual receptionists have you covered, no matter the time or the scenario. And our services include more than simply taking a message. Our virtual receptionists will dispatch calls to the appropriate person.
Additionally, we will make sure you get a copy of each item. This is crucial for following up with your customers and for keeping information on file. We will make sure the correct information gets to the correct person. And of course, we can also take a message and follow up with an email or text message.
There are also instances where a business wants us to provide more hands-on tasks, such as scheduling appointments. This is no problem. From scheduling to organizing calendars, our 24 hour answering service keeps your operation smooth.
Apollo's receptionist will dazzle your customers by answering questions, setting appointments, and dispatching messages.
How After Hours Answering Service Works
Here is a high-level look at how our 24/7 call answering service can improve your operations.
Customer Calls Your Business
Your business phone rings. Maybe it’s a client, or even a vendor calling. Whoever it is, they are calling to speak to real live person. Ideally someone who can help answer their questions, solve their problem, or provide a service or product.
Cheerfully Answered & Routed
Apollo's Receptionists cheerfully greet your caller. First and foremost, this establishes an appearance regarding your company. Since you know your customer wants to speak to a person, it’s important to start there. And our 24/7 call answering services have taken care of this. Secondly, our virtual receptionists will gather details about their request. What happens next is up to you. We’ll follow your call handling protocol. For some businesses, that might be to transfer your customer to your sales manager. Others might request that we email your engineer, or text message your bookkeeper.
Relax & Focus On What Matters
We make sure the call gets processed just as you need it to. Something you no longer have to worry about. Now you can focus on a big proposal for a client, spend time on the product or service your business provides.
Better yet just relax or take a vacation. You deserve it.
A Preferred Answering Service For Over 50 Years
I Wish I Found Apollo Sooner
Over the years we tried several different solutions to help us manage our calls after hours. Nothing ever fit quite right, and because we were always trying things out, there was never any consistency.
Clients don't like leaving voice mails. They prefer to hear a live voice. I wish I found Apollo sooner.
Using the after hours answering service is easy, at 5:00pm my receptionist call forwards the lines, and I trust my clients will receive the same friendly service they get when they call my office.
With the help of Apollo, my firm can now intake new clients after hours.
Telephone Answering Service Features
While all features may not apply to you and your business, they are still optional. The bottom line is that we can tailor our after-hours answering services to your needs.
Here is a glance at some of our 24/7 answering service features, and some of the ways they could benefit you.
Live Answer
Calls answered for your small business by a live virtual receptionist. A real professional receptionist will greet your callers. No more missed calls, or opportunities.
24/7 Answering
Closed? Never. With 24/7 coverage your business can stay running while you sleep. This includes weekends, and holidays. It doesn't cost extra either.
Call Transfers & Patching
Telephone calls are transferred to the right person at the right time. Live Receptionists will make sure you are available for the call. If not, we will return to your caller and take a message.
Message Taking
Some calls can wait. We can take messages for routine matters, and notify you at your preferred times, so you focus or relax when it is not urgent.
Email & Text Message
Want to be notified via email or text message about a call? We can do either one, or both. You can customize instructions. This includes texting your on-call person for urgent service or holding routine matters for a daily email.
Bilingual - Spanish
Customers speak Spanish? We have you covered. We include Spanish telephone answering services at no additional cost. Bilingual Receptionist's make up at least 50% or our Virtual Receptionist Team.
